HubSpot Sales Software Certification Exam Answers 2019

With HubSpot Sales Software Certification demonstrates your ability to execute an inbound sales process using HubSpot CRM and Sales Hub. It consists of 3 lessons. At the end of each class, you will be given hands-on exercises so you can immediately apply what you learn. You will need to take these actions to become certified. There is also a 50 question multiple-choice test that you will have to pass to become certified.

HubSpot Sales Software Certification

HubSpot Sales Software Exam Details:

  • Step 1:  Sign in with your HubSpot Sales Software Certification on the official website: Click on the link above.
  • Step 2: ¿Are you ready? You can start your exam right now.
  • Step 3: Copy the question (Ctrl+C) from HubSpot exam and presh Ctrl+F in this page for paste the question and get the correct answer.



Which of the following statements is TRUE? (HubSpot)

  • Buyers cannot move through the buyer’s journey without the help of a seller.
  • In the past, buyers had more power than sellers, but now sellers have more power than buyers.
  • In the past, sellers had more power than buyers, but now buyers have more power than sellers.
  • The internet has made buyers and sellers equal to each other.

You see that a particular company has visted your website several times in the past few days, so you decide to call them. A receptionist answers the phone. Which of the following would be the BEST way to proceed?

  • Say, “Hi, my name is [name], and I’m calling from [company]. We’ve received a number of inquiries on our website from someone at your company, but they didn’t leave a name. We provide [product]. Do you know who at your organization would be looking into that right now?”
  • Say, “Hi, I sell [product]. Can you please direct me to the person who can help me with that?”
  • Try again later. Receptionists rarely have purchasing authority, and it’s important to focus on speaking to qualified people.
  • Describe the benefits of your offering and try to get the receptionist’s buy-in. Then ask to be referred to the appropriate buyer.

Your marketing team wants to add lead flows and messages to your company’s website. Where should each tool be used?

  • Put messages on any page talking about your company’s products or pricing, and put lead flows on all the other pages.
  • Put lead flows and messages together on all pages.
  • To determine where each should be used, randomly divide the pages of your website into two even groups. Then put messages on all of the pages in one group, and lead flows on all of the pages in the other group.
  • It doesn’t matter which pages each tool is used on, as long as the tool is customized to match the pages it’s added to.

Your team just hired a new sales rep, and you’re coaching them on how to create a good email template. They ask you how to figure out the purpose of a template. What advice should you give them?

  • “Email templates need to be relevant to as many people as possible, so keep the topic as broad as possible.”
  • “Every email you send should ask your contacts to commit to something, so always include some kind of request in the message.”
  • “Every email you send should encourage your contacts to buy, so focus on pitching our offering that’s most aligned with their needs.”
  • “Every email you send should help your contacts in some way, so focus the email on what you’re trying to help them do.”

You’ve been researching XYZ Inc., and you discover that someone at the company has viewed your pricing page, so you give them a call. You talk to the receptionist, Johnny. You ask who in the company might be investigating your solution. Johnny says he doesn’t know for sure but that he can ask around and get back to you. He also says that Mariah Opensky would probably be the person to make that decision, but she’s currently on vacation. What’s the BEST way to record this in the CRM?

  • Add a note to XYZ Inc.’s company record describing the call, but don’t add any contacts until you know for sure who was viewing your pricing page.
  • Add Johnny as a contact because he’s who you talked to, and associate him with XYZ Inc.’s company record. Mention Mariah in a note, but don’t add her as a contact because you haven’t contacted her yet.
  • Add Mariah as a contact because she’s the decision maker, and associate her with XYZ Inc.’s company record. Mention Johnny in a note on the company record, but don’t add him as a contact because he isn’t a decision maker.
  • Add Johnny and Mariah as contacts, and associate them both with XYZ Inc.

Which of the following is the BEST description of the benefits of using personalization tokens?

  • Personalization tokens make it unnecessary for sales reps to craft individual emails for their contacts.
  • Personalization tokens make it easy to send a single email to multiple people.
  • Personalization tokens help save time and avoid mistakes but aren’t enough on their own to make an email feel personalized.
  • Personalization tokens are simple reminders of information that has to be added manually before you can send the email.

This training has contrasted the traditional way of doing sales with a new way, known as “inbound sales.” Which of the following BEST describes what makes inbound selling different from other sales techniques?

  • Inbound selling focuses on using internet-based tools to connect with buyers.
  • Inbound selling focuses on getting buyers to act on the seller’s timetable.
  • Inbound selling focuses on waiting for buyers to take action.
  • Inbound selling focuses on attracting buyers and meeting them on their own terms.

True or false? Deal information is automatically displayed on the contact timeline.

  • True. Updates are added to the contact timeline every time a deal they’re associated with moves to a new deal stage.
  • True. Deals are simply properties on the contact record, so any changes to the deal naturally flow through to the contact timeline.
  • False. Contacts and deals are two separate objects in HubSpot CRM, so information does not flow between the two.
  • False. Deal information has to be added to the contact timeline manually.

True or false? When you change the displayed properties in the “About” section of a contact record, that change automatically carries through to all contact records in the CRM.

  • True. Changing this section affects how contacts are displayed for all users.
  • True. Changing this section affects how all contacts are displayed for you.
  • False. This section needs to be changed on each individual record.
  • False. The change only carries through if you select the “Apply to All” option.

True or false? The best way to define the steps of your sales process is to figure out the actions you have to take to move a sale forward.

  • True. In order to help contacts move forward, you need to know exactly what to say and do in each stage of the sales process.
  • True. While it’s important to know what the buyer should be doing at each stage of the sales process, it’s ultimately your actions as a sales rep that will move a sale forward.
  • False. While it’s important to know the actions you must take at each stage of the sales process, it’s ultimately the buyer’s actions that move a sale forward.
  • False. A good sales process is flexible enough to be different for every contact.

True or false? You should customize an email template every time you send it out.

  • True. Personalization tokens are just placeholders that need to be manually replaced.
  • True. The template is a starting point, but every email you send should be customized for the contact you’re sending it to.
  • False. The point of email templates is to save you the trouble of customizing individual emails.
  • False. Some emails might need additional customization, but a good template can be sent “as is” in most cases.

True or false? You should treat all of your contacts as equally important to your sales process.

  • True. The most important thing is to make sure your contacts feel like they’re your only contact.
  • True. Quota and commission are not as important as developing good relationships with your contacts.
  • False. You should only spend time on people who are eager to buy your product.
  • False. While it’s important to give all of your contacts the same level of respect, there will be times when you need to prioritize based on revenue potential.

What are deal stages?

  • The important milestones a person has to pass in order to become your customer.
  • The steps you need to take in order to close a deal.
  • The process you need to go through in order to add a deal to HubSpot CRM.
  • One-word descriptions of a contact or company’s qualification as a lead.

What is a task queue?

  • A playlist of activities you can work through, one at a time.
  • A filtered list of contacts that shows you the most important people to focus on.
  • A written list of goals you want to achieve in a given day or week.
  • The feature in HubSpot CRM that helps you create multiple tasks at once.

What’s the BEST way to add people from your saved filters into a task queue?

  • Check the boxes next to each person and bulk-create a task for all of them. As you create the task, be sure to select the appropriate queue.
  • “Task queue” and “saved filters” are different names for the same thing.
  • Open each contact record and create tasks one at a time. It’s important to create the tasks individually to make sure they’re personalized.
  • Drag and drop people from the saved filters into the task queue.

What’s the most important deal property?

  • Deal Name, because you have to know this in order to find the deal in the CRM.
  • Contact, because if you forget to add the contact, the deal will be meaningless.
  • Close date, because if you forget to select a close date, your commission will be calculated incorrectly.
  • Amount, because the value of the deal will help you prioritize at the end of the month.

This morning you were supposed to have a meeting with one of your contacts, but they didn’t show up. You want to send them an email to encourage them to reschedule. Instead of writing the email from scratch, you decide to make an email template you can use again in the future. Now you need to figure out what the template should say. Which of the following is the BEST way to look for ideas?

  • Check your sent folder for emails you’ve sent in the past that have successfully helped people reschedule meetings they missed.
  • Search Google for email templates that have worked well for other sales professionals.
  • Look for marketing content on your website that gives information about a product the contact might be interested in.
  • Scroll through the timeline on the contact record for the person who missed the meeting and look for specific details about them to include in the template.

Test here!

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